This website is owned and operated by Crest Narrowboats. At Crest we want to make your experience online satisfying and safe. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
By visiting www.crestnarrowboats.co.uk you are accepting and consenting to the practices described in this Privacy Notice.
Collection and Use of Personal Information
We use the information submitted on this site to handle booking requests, deliver products and services (i.e. brochures, booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.
Brochure Requests, Enquiry Forms, Contact Us and Online Booking
The information you supply on the Brochure Request, Enquiry Forms, Contact Us and Online Booking pages on this website is primarily used to enable us to send you a copy of the requested brochure, answer your query or to process your booking.
In order to process your Brochure Request, enquiry, query or online booking we will need to record your personal details. This information may be shared with external companies who carry out work on our behalf.
Your phone number is requested and collected to enable us to contact you to answer your query, or in the future for research or marketing purposes. This is not a compulsory field. Crest Narrowboats may use your email address for marketing purposes if you have checked the box stating that you wish to receive news and information via email from Crest Narrowboats. This is not a compulsory field.
You can unsubscribe from our email database by clicking on the remove link at the base of each email or by sending an email to firstname.lastname@example.org.
We are committed to ensuring that your information is secure. Crest Narrowboats operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
Secured by Sagepay
Crest Narrowboats use Sagepay to handle all of our debit and credit card transactions on our website. Sage Pay has the highest level of card data security (PCI DSS Level 1 compliant) so our customers can trade with peace of mind and shoppers are protected against fraud.
Equally, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information provided by our customers.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.
Data Protection queries
For the purpose of the Data Protection Act 1998, the data controller is Crest Narrowboats. Should you have any questions or concerns about this policy or the way we operate it, please contact The Data Protection Manager at the address below. If you think we have incorrect information or you would like a copy of the information we hold about you may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10.
Data Protection Compliance Officer
Information Crest Narrowboats gathers and tracks
Crest Narrowboats tracks user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
A cookie is a piece of text that asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.